At Dry Nuts, we are committed to providing you with the highest quality products and a seamless shopping experience. We understand that sometimes things might not go as planned. This policy outlines the terms and conditions for returns, refunds, and replacements.

1. 7-Day Return Window

You can initiate a return request within 7 days from the date of delivery. Any return request initiated after this period will not be eligible for a return or refund.

2. Conditions for a Valid Return

To ensure your return is processed smoothly, please make sure the following conditions are met:

• Eligibility: Returns are only accepted for products that are:
  • Damaged during transit.
  • Incorrect (wrong item delivered).
  • Expired upon delivery.
• Proof Required: You must provide clear photographic or video evidence of the damaged, incorrect, or expired product. Please also provide your order ID for verification.
• Original Condition: The product must be in its original, unopened, and unused condition with all original tags and packaging intact. Due to the perishable nature of our products, we cannot accept returns for items that have been opened or consumed.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened, used, or altered.
• Products returned without their original packaging.
• Return requests made after the 7-day return window.
• Products for which no valid proof of damage or error is provided.

4. How to Initiate a Return

To initiate a return, please follow these simple steps:

1. Contact Us: Email our customer support team at admin@drynuts.buzz or call us at +91 74287 30894 within 7 days of receiving your order.
2. Provide Details: In your communication, please include your Order ID, a clear description of the issue, and attach the required photos or videos of the product.
3. Await Confirmation: Our team will review your request. If your return is approved, we will provide you with instructions for the return shipment.

5. Refund & Replacement Process

Once we receive the returned product and it passes our quality check, we will process your request as follows:

• Refunds: If you are eligible for a refund, the amount will be credited back to your original method of payment within 7-10 business days.
• Replacements: If you have requested a replacement for a damaged or incorrect item, we will dispatch a new product to you at no extra cost, subject to availability.

Our goal is to ensure you are 100% satisfied with your purchase. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.